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eSIM won't install

If your phone recognises the QR code but the eSIM fails to install, try these steps.

Step 1: Check your internet connection

Section titled “Step 1: Check your internet connection”

You need an active internet connection (Wi-Fi or mobile data) to download the eSIM profile. Make sure you’re connected to Wi-Fi.

Step 2: Check for carrier lock

Section titled “Step 2: Check for carrier lock”

Some phones purchased through a carrier on a contract are locked and may not accept third-party eSIMs. Contact your carrier to check if eSIM is unlocked on your device.

Step 3: Check eSIM storage

Section titled “Step 3: Check eSIM storage”

Your phone can only hold a limited number of eSIM profiles (typically 5-10). If you’ve reached the limit, delete an unused eSIM to make room. See Delete an eSIM.

Step 4: Restart and retry

Section titled “Step 4: Restart and retry”
  1. Restart your phone.
  2. Try scanning the QR code again.

Step 5: Check for software updates

Section titled “Step 5: Check for software updates”

Make sure your phone is running the latest software:

  • iPhone: Settings → General → Software Update
  • Android/Samsung: Settings → Software Update (or System → System Update)